SMS Terms
What we text
Motion Intelligence sends two kinds of text message, each from its own number. We don't send marketing or promotional texts.
- Sign-in codes, from +1 (888) 210-5638: only when you ask for one.
- Claim update texts, from +1 (888) 203-3738: updates about your own warranty repair claim on Midway, only if you agree to them.
Sign-in codes
A one-time code, sent when you ask for one: in the Motion Intelligence driver app, by entering your mobile number and tapping Text me a code; or on Midway (midway.tinmanmto.com), by entering your mobile number to follow your warranty claim. One message per request. A typical message:
Motion Intelligence code: 123456. It works once, for 10 minutes. Don't share it.
Message frequency varies: you get a text only when you ask for a code (usually one per sign-in, at most 5 an hour). Signing in by text never signs you up for claim update texts.
Claim update texts
What's sent. When your vehicle is in for a warranty repair on Midway, Motion Intelligence can text you about your own claim: when it's checked in, when your warranty administrator decides, parts news, when the repair is complete, pickup and payment, and tie-back release decisions. Never marketing.
When. Only when something happens on your claim. Message frequency varies, typically 3 to 8 texts per repair.
How to opt in. Claim update texts are off unless you agree. You can agree three ways, each time seeing this disclosure:
Get text updates about your warranty claim. Msg frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. By continuing you agree to the SMS Terms and Privacy Policy.
- On your claim page on Midway, or in the Motion Intelligence app, tap Text me updates under Text updates.
- At check-in, the repair center reads you the disclosure and ticks the box only if you say yes. Their name and the time are recorded on your claim.
- Reply START to +1 (888) 203-3738.
Right after you opt in you get this confirmation:
Motion Intelligence: You’re signed up for text updates on your warranty claim. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
A typical update:
Motion Intelligence: OnNet TPA decided your warranty claim. You pay Test Ford $100.00. Track your claim: https://midway.tinmanmto.com/t/… Reply STOP to cancel.
How to opt out. Reply STOP to any claim update text, or turn off Text updates on your claim page or in the app. You'll get one confirmation and no further claim update texts. Reply START to +1 (888) 203-3738 to turn them back on. Reply HELP for help; the reply is:
Motion Intelligence: Warranty claim updates. Help: midway.tinmanmto.com/help. Reply STOP to cancel.
Not required. You don't have to agree to texts to use Midway: everything is also on your claim page and in email.
Cost
Message and data rates may apply. Motion Intelligence doesn't charge for texts.
Stopping and help
- Reply STOP to cancel. STOP works per number: STOP to the sign-in number stops sign-in codes; STOP to the claim updates number stops claim updates. You'll get one confirmation. Reply START to the same number to turn those texts back on. You can still sign in with a code sent to your email, and follow your claim on its page and by email.
- Reply HELP for help, or email eking@tinmanmto.com.
Your phone number
We use your number only to send sign-in codes, to send claim update texts if you agreed to them, and to recognize your account. We never sell it, never use it for marketing, and never share it with businesses or advertisers. Businesses don't receive your name, phone number or email from us; what they do receive is described in the Privacy Policy. Carriers aren't liable for delayed or undelivered messages. See the Privacy Policy for how we handle your information.
Contact
Motion Intelligence is a division of TinMan Timm Mobile Oil Change LLC, 201 Inman St, Denton, TX 76205.
Motion Intelligence · eking@tinmanmto.com